职场需要良好的倾听技巧
How to Listen Well 怎样认真的倾听呢?
The following tips will help you listen well. Doing these things will also demonstrate to the speaker that you are paying attention. While you may in fact be able to listen while looking down at the floor, doing so may imply that you are not.
以下技巧可以帮助你提高倾听技巧。这样做同样可以向倾诉者表明你集中注意听他说话了。别人说话的时候你低着头看地板,即使你是在认真倾听别人也会认为你心不在焉。
maintain eye contact;
保持眼神交流。
don't interrupt the speaker;
不要打断别人的说话。
sit still;
安静的坐着。
nod your head;
时不时点点头。
lean toward the speaker;
将身体倾向说话者。
repeat instructions and ask appropriate questions when the speaker has finished.
说话的人说完后,向他复述相关事宜,并提出合适的问题。
A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get the full gist of what the speaker is telling you.
好的倾听者都知道,听懂他人话里隐含的意思非常重要。寻找非语言的暗示,比如说话者的面部表情,姿势等,全面理解别人说话的重点。
Barriers to Listening 倾听的障碍
Beware of the following things that may get in the way of listening.
对以下倾听的障碍事项要加以注意
bias or prejudice;
偏见
language differences or accents;
不同的语言及口音
noise;
杂音
worry, fear, or anger; and lack of attention span.
担忧,恐惧,生气,缺少注意力。
Listening Starts Early 尽早开始倾听
If you have children you know what it's like to feel like you're talking to a wall. Kids have an uncanny ability to appear to be listening to you while actually paying no attention at all. While this is something that may pass with age it is important to help children develop good listening skills early. They will do better in school and you will keep your sanity. As the SCANS report points out, good listening skills will prepare children to eventually succeed in the workforce.
如果你有孩子,就会明白对着墙壁说话的感受。小孩似乎有一种神奇的力量,当他们看上去是在听你讲话的时候,实际却是心不在焉的。但这会随着年龄的增长而消失,所以从小开始培养小孩的倾听技巧是很重要的。这样会使他们心智健全地成长,在学校表现更加优良。(美国)劳动部达成必须技能秘书委员会报告指出,小孩从小培养出的良好的倾听技巧会助他在职场上成功。
When you tell your child to do something, ask him to repeat your instructions;
当你交代你小孩去做一件事情的时候,叫他重复你的指示。
Teach your child to maintain eye contact when talking to or listening to someone;
教你的小孩和别人谈话或者在聆听别人谈话的时候保持眼神的交流。
Read out loud to your child and then engage her in a conversation about what you have read; and engage your child in age-appropriate activities that promote good listening skills.
给你的小孩大声朗读故事,并鼓励他就你朗读的故事编一个对话。要鼓励你的小孩做一些适合他年龄的事情以提高倾听的技巧。